Terms of use

  1. Purpose
    1. OEKO-TEX®  Service  GmbH  (OEKO-TEX®),  Zurich,  offers  companies  various  certifications  and services to have their products tested by independent approved Testing Institutes and to optimise their  production  conditions  and  supply  chain  with  a  view  to greater  sustainability. The focus  of  its activities  is  on  testing,  auditing,  certification  and  licensing  in  accordance  with  the  OEKO-TEX® Standards. The "OEKO-TEX®" label is registered and protected worldwide as a trademark.
    2. The  Testing  Institutes  approved  by  OEKO-TEX®  (see  Annex  1)  test  product  samples  and  audit production sites according to the criteria of one of the offered OEKO-TEX® Standards. Depending on  the  OEKO-TEX®  Standard,  OEKO-TEX®  issues  a  Certificate  authorising  the  use  of  the OEKO-TEX® Label, grants aLicence to use the OEKO-TEX® Label or provides a Status Report.
    3. These Terms of Use (ToU) govern the legal relationship between OEKO-TEX® and its customers, in particular with regard to the conditions for the issuing and use of OEKO-TEX® Certificates and Licences respectively the authorisation to use the OEKO-TEX® Label.
    4. OEKO-TEX® publishes these ToU for all OEKO-TEX® Standards,to ensure uniform issuing and use of the various OEKO-TEX® Brands, andto  inform  interested  third  parties  (companies,  consumers,  sales  platforms,  associations,  media, etc.) about the conditions under which the OEKO-TEX® Brands are made available to the public.
  2. Definitions
    The terms used in these ToU are as follows:

    Active Chemical Products are modified polymers, preparations and chemical substances used in the textile industry which are incorporated into fibres or added at a later stage of production.

    ToUthe present Terms of Use.
    Testing Instituteis  an  institute  approved  by  OEKO-TEX®  Service  GmbH which  is  authorised  to  provide  tests,  audits  and  other services in connection with OEKO-TEX® products.

    OEKO-TEX® Account

    is the self-service portal provided by OEKO-TEX®, which allows a customer to access the "MySTeP database" and other services.
    OEKO-TEX® Labelmeans  the  trademark  "OEKO-TEX®"  together  with  the label  of  the  corresponding  OEKO-TEX®  Standard,  the Certificate   number,   the   Testing   Institute,   claim   and OEKO-TEX® Website.
    OEKO-TEX® Brandincludes  the  trademark  "OEKO-TEX®",  which  is  inter-nationally protected.
    OEKO-TEX®is  the  company  OEKO-TEX®  Service  GmbH  based  in Zurich, Switzerland, which is entitled to grant rights of use to  the  OEKO-TEX®  trademark  and  the  OEKO-TEX® Label.
    OEKO-TEX® Associationrefers to the “International Association for Research and Testing  in  the  Field  of  Textile  and  Leather  Ecology” consisting of OEKO-TEX® Service GmbH and the Testing Institutes approved by it.
    OEKO-TEX® Standardsare  technical criteria  and  manufacturing  conditions  for products and companies issued by OEKO-TEX®.
    Test Reportis  a  report  that  indicates  whether  a  product  meets  the criteria of an OEKO-TEX® Standard.

    Audit Report

    is   a   report   that   provides   information   on   whether a company fulfils the criteria of an OEKO-TEX® Standard.

    Status Report

    is   a   report   on   the   performance   of   a   company   in accordance with a particular OEKO-TEX® Standard.


    is   the   confirmation   of   compliance   with   the   criteria prescribed by an OEKO-TEX® Standard and entitles the holder to use the OEKO-TEX® Label.
  3. Scope
    1. These  ToUapply  to  all  OEKO-TEX®  Standards  and  their  brands.  A  current  list  of  OEKO-TEX® Standards can be found on the website www.oeko-tex.com.
    2. These ToU govern the legal relationship between the customer and OEKO-TEX®. Together with the General Terms and Conditions of the Testing Institutes and the OEKO-TEX® Standards, they form the complete legal basis for the offers and services of the OEKO-TEX® Association.
  4. Initiation of Testing Procedure
    1. The customer may submit an application for testing, auditing and certification or licensing, or for the preparation of a Status Report to a Testing Institute or to OEKO-TEX®. The application can be filled out online (www.oeko-tex.com) or in writing. By submitting the signed or authorised application, the customer confirms the accuracy of the information submitted.
    2. In  the  case  of  applications  submitted  directly  to  OEKO-TEX®,  OEKO-TEX®  shall  arrange  for  an approved Testing Institute for the customer. The Testing Institute may conclude a contract with the customer for the testing of goods, auditing of a premises or preparation of a Status Report on the basis  of  an  OEKO-TEX®  Standard.  The  approved  Testing  Institute  is  not  obliged  to  conclude  a contract with the customer.
    3. The Testing Institute dealing with the application checks the application for completeness and -as far as possible -for correctness of the information provided. It may request further information and documents, if relevant.
    4. Testing  and/or  auditing  shall  be  carried  out  in  accordance  with  these  ToU,  the  applicable OEKO-TEX® Standards and the contract concluded with the Testing Institute.
    5. Upon  submission  of the application  by  the  customer  to  OEKO-TEX®  or a Testing Institute,  these ToU as well as the standard specific documents applicable to the customer's application become legally binding.
  5. Conditions of Testing, Auditing, Certification, Licensing
    1. The conditions and criteria (e.g. limit values, etc.) of the corresponding OEKO-TEX®standard at the time  of  submission  of  the  application  are  decisive  for  testing  and/or  auditing  and/or  certification and/or licensing. Deviating regulations in the applicable OEKO-TEX®standard remain reserved.

      Compliance with the specific standards is checked on the basis of tests carried out by an approved Testing  Institute  or  by  OEKO-TEX®.  If  the  conditions  and  criteria  are  met,  OEKO-TEX®  can, depending on the OEKO-TEX® Standard, issue a Certificate, a Licenceor a Status Report to the customer.

      The Certificate and the Licence entitle the customer to use the corresponding OEKO-TEX® Label for the period of validity of the Certificate or Licence in accordance with these ToU, the applicable statutes and regulations and/or the licence agreement. 
    2. The customer (applicant) must at all times comply with the conditions and criteria laid down in the relevant OEKO-TEX® Standard.
    3. If the customer does not comply with the conditions or criteria specified in the relevant OEKO-TEX® Standard,  OEKO-TEX®  reserves  the  right  to  terminate  the  contractual  relationship  with  the customer,  withdraw  the  relevant  Certificates  and  Licences  and  block  access  to  the  relevant OEKO-TEX® accounts.
  6. Declaration of Conformity, Code of Conduct, Process Audit

    1. Declaration of Conformit

      1. If an OEKO-TEX® Standard requires a declaration of conformity in addition to the application, this must  be  declared  using  the  form  provided  by  OEKO-TEX®  and  submitted  to  the  responsible Testing Institute.

      2. By  submitting  a  declaration  of  conformity,  the  customer  (applicant)  is  obliged  to  uphold  the  test results of the test sample for all certified products. If a discrepancy is found between a subsequently tested product sample and the test sample which results in non-compliance with the criteria of the relevant  standard,  OEKO-TEX®  may  withdraw  the  Certificate  and  the  authorisation  to  use  the corresponding   OEKO-TEX®   Brands   or   the   OEKO-TEX®   Label   with   immediate   effect   in accordance with section 7.5.

      3. The customer is obliged to notify OEKO-TEX® and the responsible Testing Institute without delay if changes occur to the materials and their mixtures, technical processes, formulations or supply relationships.  If  this  obligation  is  disregarded,  OEKO-TEX®  may  withdraw the  customer's Certificate  or  Licence  and  the  associated  authorisation  to  use  the  corresponding  OEKO-TEX® Brands or the corresponding OEKO-TEX® Label with immediate effect in accordance with section 7.5.

      4. OEKO-TEX®  and  the  responsible  Testing  Institute  may require  the  customer  to  submit  a  new declaration of conformity at any time.

      5. The customer shall explain to OEKO-TEX® and the responsible Testing Institute what precautions (e.g. quality assurance system) he has taken to ensure the conformity of the respective certified product or plant with the required conditions and criteria for the duration of the Certificate or Licence or Status Report. With his declaration of conformity, the customer confirms that he is in a position to permanently ensure the implementation of the precautions taken.

    2. Code of Conduct

      1. By  submitting  his  application  for  examination,  the  customer  agrees  to  the  Code  of  Conduct stipulated in the respective OEKO-TEX® Standard, if available. The customer thus undertakes to comply with the principles laid down in the respective Code of Conduct.

    3. Process Audit

      1. If an OEKO-TEX® Standard requires announced or unannounced audits, the Testing Institute must check the production processes and quality assurance measures on site. The costs of the audit will be  charged  to the customer.  Every  customer  is  checked  in  this  manner  at  least  every  three years.

      2. The  customer  accepts  that  auditors  of  the  Testing  Institutes  or  OEKO-TEX®  may  visit  their premises  with  regard  to  an  ongoing  certification  or  licensing  processto  conduct  an  audit  in accordance with the requirements of the audit protocol of the respective OEKO-TEX® Standard. The same applies to recurring audits pursuant to Section 6.3.1.

      3. Insofar  as  audits  are  intended  for  certification,  the  customer  agrees  that  during  the  certification process and during the validity period of the corresponding OEKO-TEX® Certificate one or more auditors of a Testing Institute authorised by OEKO-TEX® may visit all relevant operations of the Client  on  working  days  during  normaloperating  hours  at  any  time  as  announced  (i.e.  with  prior written notice) or unannounced. The customer supports the audits and grants the auditors access to  all  the  areas  they  require.  They  ensure  that  auditors  have  access  to  all  the  information  they need. If the customer does not comply with his obligation to cooperate, the issuing of the Certificate or the license can be refused or an already issued Certificate or license can be withdrawn.

      4. During  the  audit,  the  auditor  is  allowed  to  take  photographs  exclusively  for  documentation purposes.  This  includes  in  particular  all  areas  relating  to  environmental  protection,  occupational safety, social working conditions and preventive measures. The pictures taken are used exclusively for the internal documentation of OEKO-TEX® or the Testing Institute. Trade secrets are protected. During the audits, the auditors are allowed to conduct interviews with workers. These conversations should take place in a private room without other employees of the company being present.The workers  to  be  interviewed  are  selected  exclusively  by  the  auditors.  Furthermore,  the  auditor  is permitted  to  take  random  samples  (e.g.  material  or  waste  water  samples)  or  to  request  their examination.

      5. If access for an audit is denied, a repeat audit will be invoiced. In the event of persistent refusal to grant access, the Certificate or Licence and thus the authorisation to label goods or a production site with certain OEKO-TEX® Labels may be refused or withdrawn with immediate effect.

      6. If, in the course of an announced or unannounced audit, it is found that the criteria of the applicable standard are not met, OEKO-TEX® may refuse to issue a Certificate or a Licence, or may withdraw the Certificate or the Licence and the associated right to use the OEKO-TEX® Label in accordance with Section 7.5 with immediate effect.

  7. Certificate, License, Status Report

    1. Issuing Procedures and Properties of Certificates, Licenses and Status Reports

      1. The Testing  Institute  checks  whether  the  criteria  and  conditions for the  respective  OEKO-TEX® Standard are met. Depending on the applicable standard, it documents its findings in a Test Report or Audit Report, or records the test results in a Status Report.

      2. The issue of a Certificate requires a Test Report or Audit Report. A Licence may be issued on the basis of certified products and/or operations.

      3. An OEKO-TEX® Certificate entitles the customer to use the OEKO-TEX® Label for the certified product  or  operation  for  the  duration  of  its  validity.  It  certifies  that  the  criteria  and  conditions specified in the relevant OEKO-TEX® Standard have been determined to have been fulfilled within the framework of a product test or an operational audit.

        Each Certificate is assigned a number upon initial issuance that does not change if the Certificate is  seamlessly  renewed.  This  number  is  shown  on  the  OEKO-TEX®  Label.  If  a  Certificate  is  not seamlessly renewed, the customer has no right to be able to continue the number assigned when the Certificate was first issued. If an OEKO-TEX® Label is used, the customer must comply with the current brand statutes and regulations applicable to the respective label and the current ToU.

      4. A Licence is the non-exclusive authorisation contractually granted to the client by OEKO-TEX® as the trademark owner or as the licensee to use the OEKO-TEX® Label intended in accordance with the applicable OEKO-TEX® Standard for the product or operation tested in each case, taking into account the provisions of the OEKO-TEX® Standard applicable in each case, these ToU and any separate contractual agreements.

    2. Goods

      1. For products, the validity period of a Certificate or license is a maximum of 12 calendar months from the date of issuance of the Certificate or license.

      2. If the conditions or criteria of an OEKO-TEX® Standard change, the validity of the Certificate or licence shall remain valid until their expiry. A Certificate always refers to the conditions and criteria applicable at the time the Certificate isissued or to those referred to in the Test Report on which the Certificate is based.

        By applying for a renewal of a Certificate or Licence, the customer accepts any updated conditions and criteria of the respective OEKO-TEX® Standard.

    3. Production Sites

      1. The period of validity of a Certificate for a production site is limited to a maximum of 36 calendar months from its issue date.

      2. If  the  conditions  or  criteria  of  an  OEKO-TEX®  Standard  for  the  certification  of  a  production  site change  during  the  termof  the  Certificate,  the  new  conditions  and  criteria  shall  apply  to  control audits. With  their  consent  to  a  control  audit,  the  customer  (applicant)  acknowledges  the  current conditions and criteria.

      3. Status Reports are valid for the reference date specified therein.

    4. Renewal

      1. Upon  expiration  of  a  Certificate  or  license,  the  customer  is  entitled  to  request  a  renewal.  An application for renewal  shall  be  subject  to  the rules  and  conditions  set  out  in  section  4  of  these ToU. The Certificate number shall be retained subject to section 7.1.3 of these ToU.

      2. Test and Audit Reports as well as Status Reports cannot be renewed but must be applied for again. They always receive a new number.

    5. Withdrawal and Misuse of Certificates and Licenses

      1. A Certificate that has expired or been withdrawn by OEKO-TEX® or license that has expired, been cancelled or withdrawn may no longer be used and be referred to. Upon termination, withdrawal or expiry of a Certificate or Licence, all rights of use relating to the associated OEKO-TEX® Brands or OEKO-TEX® Label shall become invalid.

      2. Withdrawal  shall  be  communicated  by  written  notice  to  the  address  indicated  in  the  application. OEKO-TEX® is entitled to publish the withdrawal of Certificates and Licences.

      3. A Certificate or Licence shall be withdrawn by OEKO-TEX® if it is established that the information provided by the customer is or was incorrect, or if a change in the technical or production-related criteria applied is not immediately reported to OEKO-TEX® and/or the responsible Testing Institute. A  Certificate  or  Licence  is  also  withdrawn  if  the  certified  goods  or  sites  no  longer  meet  the conditions and criteria of the relevant OEKO-TEX® Standard.

      4. If the customer significantly changes a certified product or certified operating procedures without prior  approval  of  OEKO-TEX®,  the  Certificate  and  thus  the  authorisation  to  use  the  relevant OEKO-TEX® Labels can be withdrawn with immediate effect.

      5. OEKO-TEX® can only reinstate withdrawn Certificates and Licences if the cause of the withdrawal has been rectified and the measures taken in this regard have been documented and forwarded to the responsible Testing Institute. The measures taken and their implementation are checked on site,  if  deemed  necessary  by  OEKO-TEX®. The  corresponding  costs  will  be  charged  to  the customer.

      6. OEKO-TEX® is entitled to prosecute any misuse of an issued Certificate, a Licence or associated trademarks with all available legal means.

  8. Aktive Chemical Products(ACP)

    1. Purpose

      1. A  customermay  only  use  ACP  for  the  manufacture  and  processing  of  OEKO-TEX®  certified products  (up  to  the  recommended  maximum  concentration  in  the  finished  textile)  which  are recognised by OEKO-TEX® and listed in its list of approved ACP ("ACP-List").

      2. OEKO-TEX®  recognises  and  includes  ACP  in  its  list  only  if  they  have  been  assessed  by independent toxicologists  and found to  be  harmless to  human  health  if  used  as  designated  and intended.

      3. A list of all ACP approved by OEKO-TEX® is available on www.oeko-tex.com.

      4. The  ACP listed  in the  ACP-List  comply  with  the current  European  legislation  pursuant to  Article 95(2) of the Biocides Ordinance (Regulation (EU) No. 528/2012).

    2. Conditions for Inclusion in the ACP-List

      1. ACP can be recognised by OEKO-TEX® at the request of a customer. The ACP application must be submitted to OEKO-TEX® with supplementary documentation. OEKO-TEX® can forward a fully completed  application  to  at  least  two  toxicologists  who  are  independent  of  each  other  and theTesting Institutes. The toxicologists shall check the ACP for their harmlessness to human health if  the  products  are  used  as  designated  and  intended.  If  ACP  are  considered  harmless  by  the toxicologists, a confirmation report can be issued to the customer and the ACP can be added to the ACP-List. The assessment and entry shall be at the expense of the applicant.

      2. The ACP included in the ACP-List are not to be understood as products recommended or certified by OEKO-TEX®. OEKO-TEX® disclaims any liability for such entries. The inclusion in the ACP-List isat the sole responsibility of the applicant

      3. The inclusion in the ACP-List shall be for an unlimited period of time. The validity of the test result of the listed ACP can be regularly checked by OEKO-TEX®.

      4. OEKO-TEX® reserves the right to remove ACP from the ACP list based on new scientific findings at its own discretion and without informing the applicant. No legal rights can be derived from the removal of ACP from the list.

      5. An entry by ACP in the ACP-List of OEKO-TEX® does not authorise the use of an OEKO-TEX® Brand.

  9. Right to use an OEKO-TEX® Brand or Label

    1. Certificate or License

      1. The issuing of a Certificate or the grant of a Licenceentitles the customer to mark and advertise the  certified  respectively  tested  goods  or  production  sites  with  the  corresponding  OEKO-TEX® Label in compliance with the applicable OEKO-TEX® Standard, the brand statutes and regulations as well as these ToU.

      2. The  right  to  use  an  OEKO-TEX®  Label  is  tied  to  the  validity  of  the  corresponding  Certificate  or Licence.  If  the  validity  of  the  Certificate  or  Licence  expires,  or  if  the  Certificate  or  Licence  is withdrawn in accordance with these ToU, the authorisation touse the corresponding OEKO-TEX® Brand or the OEKO-TEX® Label shall also expire with immediate effect.

    2. OEKO-TEX® Standards without Certificate

      1. Where  an  OEKO-TEX®  Standard  only  provides  for  the  issue  of  a  Status  Report,  OEKO-TEX® does not grant a Licence touse OEKO-TEX® Brands and the customer is prohibited from using OEKO-TEX® Brands.

    3. Unauthorised Use of an OEKO-TEX® Brand

      1. If a product or a production site is marked with an OEKO-TEX® Brand or Label despite withdrawal of  the  Certificate  or  Licence,  OEKO-TEX®  shall  be  entitled  to  publish  the  withdrawal  of  the Certificate  or  Licence  in  an  appropriate  manner  and/or  to  take  legal  action  following  an unsuccessful  cease-and-desist  request.  The  same  shall  apply  in  the  event  of  any  other inadmissible use of brands of OEKO-TEX®.

  10. Respecting the Intellectual Property of OEKO-TEX®
    The issue of a Certificate or the granting of a licence does not grant the customer any powers or rights to the OEKO-TEX® Standards beyond those mentioned in section 9 above. As the licensee, the customer is obligated  to  comply  with  the  provisions  of  the  OEKO-TEX®  Standards  as  well  as  the  statutes  and regulations, licensing and other conditions concerning the rights to use OEKO-TEX® Brands granted to him based on these ToU at all times.

  11. Regulations for the Use of OEKO-TEX® Brands
    The customer must in particular meet the following conditions if he uses OEKO-TEX® Brands on the basis of a Certificate or a Licence:

    1. Principle

      1. The  use  of  the  OEKO-TEX®  Brands  must  not  give  the  impression  thatmore  or  different  goods and/or companies are certified or licensed than is actually the case.

      2. The OEKO-TEX® Brands may only be used as labels in the form provided by OEKO-TEX®. The use of individual label components (e.g. umbrella brand "OEKO-TEX®", logo,name and/or icon of the individual OEKO-TEX® Standards) is prohibited unless explicitly allowed (see Section 11.4). If in doubt, the written consent of OEKO-TEX® (info@oeko-tex.com) must be obtained prior to any particular use.

      3. The  information  on  the  graphic  design  and  use  of  the  OEKO-TEX®  Label  for  the  individual OEKO-TEX® Standards is set out in the annex to the respective standard.

      4. The customer acknowledges that compliance with the instructions for use specified in this section is essential for the use of the OEKO-TEX® Brands (trademarks, labels, etc.). A violation may lead to the withdrawal of the Certificate or license and thus to the expiration of the license and the right to use the respective brand.

    2. Use of the OEKO-TEX® Label on Goods

      1. Intermediate Goods
        If the certified good is an intermediate product or component, the OEKO-TEX® Label must be affixed to the packaging of the intermediate product or component.

      2. End Product
        The Label of a corresponding OEKO-TEX® Standard must be affixed to the products themselves as far as possible. If the certified goods are end products, the corresponding label shall be affixed to the goods themselves or to their direct packaging.

        An OEKO-TEX® Label may only be affixed to an end product if the end product itself has been certified. If only all components or intermediate products are certified, but not the end product itself, no OEKO-TEX® Label may be affixed.

    3. Use of the OEKO-TEX® Labels in Product Advertising
      If an OEKO-TEX® Label is used not only directly on goods and their packaging, but also for advertising purposes, only those goods may be advertised with an OEKO-TEX® Label which are actually certified. The connection with the certified product must be recognizable at all times and for everyone. Forexample, an OEKO-TEX® Label may only be displayed in brochures, catalogues, online shops or other media in connection with the product whose Certificate number or product ID it bears.

      In the case of printed advertising, the OEKO-TEX® Label must be placed next to the certified products.If  the  Label  itself  is  not  reproduced,  the  correct  indication  of  the  Certificate  number  or  product  ID  and Testing Institute must be included.

    4. Use ofthe "OEKO-TEX®" trademark or of the respective OEKO-TEX® Standard
      The  use  of  the  "OEKO-TEX®"  trademark  in  advertising  as  written  text  is  only  permitted  in  combination with   the   indication   of   the   corresponding   OEKO-TEX®   Standard   and   must   always   contain   the reference ®.

      The  use  of  the  trademark  "OEKO-TEX®"  in  combination  with  the  indication  of  the  corresponding OEKO-TEX® Standard in a written text is only permitted insofar as this refers directly to the certified goods or the certified company.

      In allcases, the designation "OEKO-TEX®" must always be used with the ® symbol.

    5. Use of the Advertising Label in Corporate Communication
      The advertising label shows the logo of the relevant OEKO-TEX® Standard and a corresponding number. The  customer  may  use  his  advertising  label  for  his  non-article-specific  advertising  (company-related advertising). An advertising label is intended exclusively for brand companies and dealers who have at least one valid OEKO-TEX® Certificate or OEKO-TEX® Licence. Intermediate and end products may not be labelled with an advertising label.

    6. Use of the OEKO-TEX® Label for Production Sites
      The  customer  may  use  the  OEKO-TEX®  Label  in  accordance  with  the  relevant  valid  Certificate  for company-related advertising. Intermediate and endproducts may not be labelled with a label for production sites. The customer is not authorized to pass on the label or the license for his company certification to third parties.

    7. Use by Contractually Associated Third Parties
      The customer is obliged to inform his contract partners about the correct use of the OEKO-TEX® Brand and the OEKO-TEX® Label in accordance with these ToU, the applicable OEKO-TEX® Standards and the labelling rules contained in this section 11 and to regularly check compliance with these provisions and labelling rules to a reasonable extent. The contract partners are prohibited from making changes to labels affixed by the Certificate holder.

    8. Infringements
      If  the  customer  violates  these  ToUor  the  corresponding  regulations  and  rules  in  accordance  with  the Standard  applicable  to  him,  OEKO-TEX®  shall  issue  a  warning  to  him  and  request  him  to  remedy  the violation within 30 days.

      If  the  violation  is  not  remedied  within  the  set  period,  OEKO-TEX®reserves  the  right  to  withdraw  the Certificate or the Licence or to refuse a renewal and to take legal action against the breach of contract and unauthorised use of the OEKO-TEX® Brands.

  12. Further Obligations concerning the Use of Brands

    1. Cooperation with OEKO-TEX®

      1. If a Testing Institute or a customer suspects incorrect use of a label, or an infringement or misuse of a trademark, or if a Testing Institute or a customer has information or documents which could assist  OEKO-TEX®  in  enforcing  intellectual property  rights,  the  Testing  Institute  or  customer  is obligated  to  inform  OEKO-TEX®  immediately  and  to  make  this  information  or  these  documents available to OEKO-TEX®. The same applies if a Testing Institute or a customer becomes aware of misuse in the useof OEKO-TEX® Certificates, Test or Audit Reports and/or Status Reports.

      2. If  the  customer  is  aware  of  circumstances  which  indicate  incompatibility  of  the  production conditions for the manufacture of raw materials or semi-finished products from which his certified textiles or chemical products are manufactured with production standards applicable in Western industrialized  countries,  he  is  obligated  to  notify  OEKO-TEX®  of  these  circumstances  without delay.

    2. Obligations to Partner of the Customer
      The  customer  is  obligated  to  contractually  bind  his  partners  to  the  labelling  rules  and  other  regulations related to the use of the OEKO-TEX® Brands as well as to these ToU. In case contract partners violate the labelling rules, the customer is obligated to require the partner concerned to comply with the labelling rules.

  13. OEKO-TEX® Quality Assurance
    OEKO-TEX® is entitled, during the term of the Certificate or Licence, to carry out up to two random checks or audits on the certified and/or licensed products or production sites or to have them carried out by third parties.  If  a  deviation  from  the  underlying  conditions  and  criteria  of  the  corresponding  OEKO-TEX® Standard is found, OEKO-TEX® may immediately  withdraw the Certificate and/or the Licence and thus the right to label the goods or the company with the relevant OEKO-TEX® Brand and/or Label.

  14. Privacy Policy

    1. All  information  and  data  exchanged  between  the  customer  and  OEKO-TEX®  and  the  Testing Institutes, including test documents, test results and reports, etc. shall be treated confidentially by the contract partners and shall only be used for the purpose intended by the contractual relationship and shall not be made accessible to unauthorised third parties. No measures shall be taken which could lead to publication unless expressly provided for in these ToU.

    2. Information which was already in the recipient's possession before it was disclosed by one of the parties,  is  already  in  the  public  domain  at  the  time  the  contract  was  concluded  or  subsequently becomes  publicly  known  through  no  fault  of  the  recipient  shall  be  exempt  from  the  secrecy  and restricted use obligation imposed by Section 14.1. Furthermore excluded is information, which the recipient has to disclose due to a legal obligation, provided that in such cases the recipient shall, if possible, inform the other party prior to such disclosure and try to agree with the other party on the smallest possible extent of such disclosure.

  15. Data Protection

    1. OEKO-TEX® processes personal data of the customer for the proper fulfilment of orders and for its own purposes. Insofar as the customer is an individual, the legalgrounds for such data processing is given by OEKO-TEX® obligation to fulfill the contract or to implement pre-contractual measures. OEKO-TEX® also relies on its legitimate interest in being able to fulfil the contract with the respective customer.  The  customer  assures  that  he  has  taken  all  necessary  measures  (e.g.  information  or consent of employees) to enable OEKO-TEX® to process data in accordance with these Terms of Use. Data processing complies with all applicable data protection requirements.

    2. The customer  acknowledges that  the  data transmitted  by  him  can  be  exchanged,  processed  and stored by and between OEKO-TEX® and the responsible Testing Institute within the framework of the respective contractual relationship and the statutory provisions for the above-mentioned or for own purposes. For transmissions to Testing Institutes outside Switzerland and the EU, OEKO-TEX® takes  the  necessary  measures  to  protect  personal  data  (such  as  adequacy  resolutions,  standard contract clauses or certifications), which the customer can view on request.

    3. Data shall be stored in accordance with the applicable data protection law and only for as long as the respective purpose requires, as OEKO-TEX® is legally obligated to do so or as long as there is another legitimate interest (e.g. for purposes of proof). In addition, service providers are obligated to comply with data protection regulations by means of data processing contracts.

    4. OEKO-TEX®  creates  statistics  and  benchmarks from  individually  specified  data. The  data  is  only presented in anonymous or aggregated form.

  16. User Obligations for OEKO-TEX® Platforms

    1. The  user  of  an  OEKO-TEX®  platform  undertakes  to  ensure  that  the  system  provided  by OEKO-TEX® functions properly  by  using  his  software  and  hardware  and,  in  particular,  to comply with any separate terms and conditions for the OEKO-TEX® platform.

    2. The user must inform OEKO-TEX® immediately if he becomes aware ofan   acute   or   imminent impairment, malfunction and/or damage to an OEKO-TEX® platform.

    3. The user is not permitted to pass on the access data to unauthorised third parties.

  17. Liability

    1. OEKO-TEX® excludes any warranty and liability to the extent permitted by law.

      OEKO-TEX®  does  not  guarantee  the  trouble-or  error-free  performance  of  testing,  auditing, certification and/or licensing services nor the correctness or completeness of the work results.

    2. OEKO-TEX®  in  particular  assumes  no  liability  for  claims  or  liabilities  of  any  kind  arising  from technical failures, disclosure of data due to transmission errors, unauthorised and unlawful access by third parties, or as a result of other actions or omissions which are beyond the ordinary scope of OEKO-TEX®'s control.

    3. OEKO-TEX® certifies and licenses exclusively according to the conditions and criteria of the various OEKO-TEX®  Standards.  The  respective  certification  does  not  confirm  any  characteristics  of  the certified  goods  and  production  sites  other  than  those  which  are  the  subject  of  testing,  auditing, certification or licensing.

    4. In particular, OEKO-TEX® shall not be liable for losses, claims or damages incurred by the customer or  a  third  party  (in  whole  or  in  part)  as  a  result  of  outdated,  incorrect  or  incomplete  information provided  by  the  customer  or  as  a result  of non-compliance  with the  prescribed  standardsor  non-compliance with the instructions of OEKO-TEX® or a Testing Institute.

    5. The liability of OEKO-TEX® for indirect and unforeseeable damage, loss of production and use, loss of profit, loss of savings and financial loss due to claims by third parties isexcluded in the case of simple negligence -except in the case of loss of life, injury to limb or health or in the case of claims arising from product liability. The same applies to breaches of duty by subcontractors/agents.

    6. The customer shall indemnify OEKO-TEX® and the Testing Institutes against all losses, damages, claims and expenses resulting from an intentional or negligent breach of these ToU for which he is responsible.

    7. OEKO-TEX® accepts no liability for the correctness and completeness of Certificates issued by third parties and used in the context of tests, audits, certifications and licensing.

  18. Language
    These ToU are drawn up in German and English. In the event of discrepancies or ambiguities between the texts, the German version shall prevail.

    The same rule applies to the specific documents of the OEKO-TEX® Standards. For documents published in German and English, the German version has priority.

  19. Applicable Law and Jurisdiction
    These ToUand any disputes arising therefrom shall be subject to Swiss law to the exclusion of the conflict-of-law provisions of Swiss law. The exclusive place of jurisdiction shall be the competent courts in Zurich, Switzerland. However, OEKO-TEX® is also entitledto bring an action at the registered office of a customer or a Testing Institute.

  20. Final Provisions and Entry into Force of these ToU

    1. OEKO-TEX®  reserves  the  right  to  change  these  ToUat  any  time.  Subsequent  changes  shall become part of the contract if the customer has been informed of the changes and continues the business relationship unchanged, expressly agrees to the changes or does not expressly reject them within 30 working days of notification of the changes by OEKO-TEX®.

    2. The current ToU can be consulted online at www.oeko-tex.com.

    3. These ToU shall enter into force on 1st January 2019.