Consumer FAQs

OEKO-TEX® does not sell or manufacture products. We test and certify textile and leather products.

OEKO-TEX® does not sell or manufacture products. We test and certify textile and leather products. If you have complaints about your product, please contact the seller or brand directly.

With our Label Check you can check the validity of the certification. Simply enter the label number into the appropriate box.

Please note that case-sensitive characters are used. Enter the label number with special characters and blank spaces. Do not include the name of the testing institute. If no result is found in spite of the entry being correct, please contact us.

The certificate is currently in the renewal process. If you need further information, please contact us directly.

If the shop advertised the product as being certified, either the packaging or the product itself needs to feature the label with the unique product ID. If this is not the case please contact us with the link to the product.